Recording Division Customer Survey
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a referendum was passed by voters in McLean County to place the duties of the
Recorder's office into the office of the County Clerk. Soon after, a survey
went out to Recording Division customers.
The results: 100 surveys came
back. On a scale of 1-5, with “5” being
the best, the average “Service” rating was 4.43, and the average “Search Site”
rating was 4.20.
We sent out a
similar survey in July 2017 to those in our database who utilize the Recording
Division, asking them to give us a “Service” rating on a scale of 1-5, and
soliciting their comments. Surveys are still coming in, and so far, we have an average “Service” rating of 4.70 (with "5" being the best). Many
customers were effusive in their praise.
We will continue to update the results as more surveys come back. Mark Bounds, Director of Recording, has eight
years’ experience in the Recording Division. He and the Clerk review all the
survey responses for ideas on improvements, so that we can better serve our customer
base in the future. Click here to view the 2017 survey!
“I was EXTREMELY
impressed with the level of customer service we received. You went over and above to help us out. I have never had any other county recorder
treat us like this and it was very refreshing….”
“Your office and
available online look ups should be the model for all offices.”
“I can't remember
meeting anyone more professional, helpful and friendly than Mark Bounds. He's a huge asset. […] A real pleasure to work with McLean Co.
“I love the free
“All personnel are
helpful and friendly. Mark is
exceptional in his knowledge and willingness to assist.”
All surveys, including comments,
are available to you. If you wish to see the surveys, feel free to stop by
our office, or email and we will be happy to email you a copy of all the