Customer Service Operations

Announced: March 20, 2020
Updated: June 1, 2020

To protect and promote the health of our employees and the public and to comply with the recommendations of Federal, State and Local Officials, effective March 23, 2020, certain McLean County buildings will be closed to the public. 

We will continue to provide essential services to the community through the use of the “McLean County Customer Service Station” located on East Street between Washington and Front Streets.  Hours of service for the McLean County Customer Service Station will be Monday through Friday, 8:00 am-4:30 pm.

This is a walk-up service station, with parking available nearby. We strongly recommend citizens to use the numbers provided below, and call ahead or complete as many services as possible online.  Please refer to the list below for guidelines.

We understand that this is an unprecedented action, but we feel this is the best way to practice social distancing in order to keep the public and our employees safe during these difficult times.  We will continue to reassess this evolving situation daily.

MCLEAN COUNTY GOVERNMENT CENTER – LIMITED SERVICES TO THE PUBLIC

Essential services from departments in the McLean County Government Center will be provided through McLean County Customer Service Station. (309) 888-5110

Supervisor of Assessments – (309) 888-5130
Citizens are encouraged to contact the office to see if needs can be addressed over the phone.  Questions can also be e-mailed to assessor@mcleancountyil.gov.   Exemption forms can be submitted by mail or at the McLean County Customer Service Station.

Treasurer – (309) 888-5180
The entrance facing Front Street is open from 10:00 am-2:00 pm, Monday through Friday, to accept property tax payments.  All tax information is available on the Treasurer’s website. For any questions, please contact the office at the above-referenced number. Inquiries may also be faxed to 309-888-5176 or emailed to treasurer@mcleancountyil.gov. The McLean County Customer Service Station will be utilized when necessary.

Building and Zoning – (309) 888-5160
For the Department of Building and Zoning information and construction permits for the unincorporated area of McLean County, please call 309-888-5160 or e-mail philip.dick@mcleancountyil.gov.

County Clerk (309) 888-5190, County Recorder (309) 888-5170
The McLean County Clerk and Recorder’s Office will continue to provide essential services through phone calls, electronic means, or through use of the McLean County Customer Service Station.  Please call in advance for necessary services.  Individuals should utilize the website whenever possible, www.mcleancountyil.gov/countyclerk

County Board – (309) 888-5110
As recommended and authorized by Governor’s Executive Order 2020-07, McLean County will postpone consideration of public business where possible.  When a meeting is necessary, McLean County will provide access to both County Board Members and members of the public via video, audio, and/or telephonic access.  All individuals are encouraged to attend remotely where possible.  All information concerning meetings will be posted to the county website at www.mcleancountyil.gov and will be provided to all local news media.

LAW AND JUSTICE CENTER – LIMITED SERVICES TO THE PUBLIC 


Circuit Clerk – (309) 888-5301
CircuitClerk@McLeanCountyIL.gov
To view the resumption of court operations effective June 1, 2020, visit the McLean County Circuit Clerk’s Announcements site.
In regard to Illinois Supreme Court Order and the Eleventh Judicial Circuit Court Administrative Order, 2020 - 06 (effective March 16, 2020 - April 10, 2020) in response to the COVID-19 Emergency, the McLean County Circuit Clerk’s Office will remain open to handle all statutory duties required of the clerk. Any business that can be conducted without appearing in the courthouse should be handled by mail, email, phone, or online at www.McLeanCountyIL.gov/CircuitClerk, if possible. Fines and fees should be paid online or by mail. Record searches and requests for copies should be made in writing by mail or e-mail, providing return address/contact information. For case information, court date, or balances, please check online at www.McLeanCountyIL.gov/pasearch. When in doubt, please call 309-888-5301 or visit www.McLeanCountyIL.gov/CircuitClerk to see if you can be helped without appearing in the building.

Public Defender – (309) 888-5235
The Public Defender’s Office will be coordinating services to coincide with Eleventh Judicial Circuit Court Administrative Order 2020-06.  Please call to speak to Public Defender staff as listed above.

State’s Attorney – (309) 888-5400
Since March 16, 2020, the McLean County State’s Attorney’s Office has been coordinating services to coincide with Eleventh Judicial Circuit Court Administrative Order 2020-06. The Office remains available to assist with all essential services. All individuals are encouraged to review Administrative Order 2020-06 or contact the State’s Attorney’s Office by telephone in an effort to promote social distancing and reduce as much traffic to the Law & Justice Center as possible.

Circuit Court – (309) 434-6650
The Law & Justice Center will remain open to hear emergency cases and specified cases as outlined in Chief Judge Mark Fellheimer’s Administrative Order and Supplement Order entered 3/18/2020.  All other matters are continued and notice of the new date will be mailed.  Call to schedule an emergency hearing. Persons should see the information on the Circuit Clerk’s website for rescheduling information for their specific case.

Court Services Probation – (309) 888-5360
McLean County Probation will fulfill all statutorily required duties, but has implemented procedures to significantly limit the number of in-person contacts between Probation personnel, probationers and others involved in the Court System.  It is requested that anyone in need of assistance from Probation contact the Department by phone unless a specific directive is given by a Judge or probation officer to report to the office in person. 

Coroner – (309) 888-5210
The McLean County Coroner’s Office is closed to the public. If you need to enter the office, please call ahead for direction.

200 WEST FRONT STREET – LIMITED SERVICES TO THE PUBLIC


Veterans Assistance Commission Office (309) 888-5140
The Office will be closed to the public. However, we will be open normal hours 8:30 to 4:30 Monday through Thursday and 8:00 a.m. to 4:00 p.m. on Friday.

Appointments for financial assistance, van rides to the Peoria VA, general information and copies of military discharges on file will be handled over the phone. The phone number is 309-888-5140. Instructions on how appointments and other activities will be handled will be provided when the Veteran calls the office.

Mental Health – Triage and FUSE
The McLean County Triage Center remains open to the public, though precautions are being taken in compliance with CDC and IDPH recommendations for 10 or fewer individuals in one space. Individuals may be referred elsewhere if the Center is at capacity.

The McLean County FUSE Program continues to serve existing participants remotely and within the community, though the office is closed at this time; no new outreach is being done at this time.

Health Department – (309) 888-5450
WIC services will be provided via curbside, please call (309) 888-5457 or (309) 888-5391 prior to coming to clinic for instructions regarding coupon pick up.

Dental services are limited to pain control services only, call (309) 888-5479 for an appointment.

Immunization appointments are limited to children through the age of 1 year, call (309) 888-5455 to schedule the appointment and you will be given detailed instructions.

Birth and death certificates will be mailed, effective March 20, 2020. If there is an immediate need for a death certificate, please call 309-888-5451 and set up an appointment.

If there is an immediate need for a birth certificate, please call (309) 888-5450.

The Environmental Health Office remains open, please call (309) 888-5482.

Children’s Advocacy Center/CASA (309) 888-5854
The Children’s Advocacy Center will continue to provide essential services, please call (309) 888-5854 and leave a detailed message.

OTHER COUNTY BUILDINGS


Highway – (309) 663-9445
The Highway Department is closed to the public, but will be available for call outs by reporting any emergency needs to Ben Kahle, 309-530-1938. Please call to see if service can be provided over the phone or if scheduling is necessary.

Animal Control – (309) 888-5060
Animal Control Office is closed to the public.  Please call to schedule an appointment to retrieve your animal or for emergency services, as needed.

Nursing Home – (309) 888-5380
The McLean County Nursing Home is closed to the public.

Juvenile Detention Center – (309) 888-5550
The Juvenile Detention Center is closed to the public.

Metro Communications - 911
MetCom Building is closed to the public, but dispatch services will continue as usual.

COMLARA Park – (309) 434-6770
The majority of COMLARA Park is now open to the public.  Please visit the Parks and Recreation site for more details.

McLean County History Museum – (309) 827-0428
The museum is closed to the public.