Customer Service Operations

Announced: March 20, 2020
Updated: July 7, 2020

To protect and promote the health of our employees and the public and to comply with the recommendations of Federal, State and Local Officials, effective March 23, 2020, certain McLean County buildings will be closed to the public. 

We will continue to provide essential services to the community through the use of the “McLean County Customer Service Station” located on East Street between Washington and Front Streets.  Hours of service for the McLean County Customer Service Station will be Monday through Friday, 8:00 am-4:30 pm.

This is a walk-up service station, with parking available nearby. We strongly recommend citizens to use the numbers provided below, and call ahead or complete as many services as possible online.  Please refer to the list below for guidelines.

We understand that this is an unprecedented action, but we feel this is the best way to practice social distancing in order to keep the public and our employees safe during these difficult times.  We will continue to reassess this evolving situation daily.


Essential services from departments in the McLean County Government Center will be provided through McLean County Customer Service Station. (309) 888-5110

Supervisor of Assessments – (309) 888-5130
Citizens are encouraged to contact the office to see if needs can be addressed over the phone.  Questions can also be e-mailed to  Exemption forms can be submitted by mail or at the McLean County Customer Service Station.

Treasurer – (309) 888-5180
All tax information is available on the Treasurer’s website. For any questions, please contact the office at the above-referenced number. Inquiries may also be faxed to 309-888-5176 or emailed to The McLean County Customer Service Station will be utilized when necessary.

Building and Zoning – (309) 888-5160
For the Department of Building and Zoning information and construction permits for the unincorporated area of McLean County, please call 309-888-5160 or e-mail

County Clerk (309) 888-5190, County Recorder (309) 888-5170
The McLean County Clerk and Recorder’s Office will continue to provide essential services through phone calls, electronic means, or through use of the McLean County Customer Service Station.  Please call in advance for necessary services.  Individuals should utilize the website whenever possible,

County Board – (309) 888-5110
As recommended and authorized by Governor’s Executive Order 2020-07, McLean County will postpone consideration of public business where possible.  When a meeting is necessary, McLean County will provide access to both County Board Members and members of the public via video, audio, and/or telephonic access.  All individuals are encouraged to attend remotely where possible.  All information concerning meetings will be posted to the county website at and will be provided to all local news media.


Circuit Clerk – (309) 888-5301
To view the resumption of court operations effective June 1, 2020, or to learn about Circuit Clerk Services offered online visit the McLean County Circuit Clerk’s Announcements site. For case information, court date, or balances, please check online at When in doubt, please call 309-888-5301 or visit to see if you can be helped without appearing in the building.

Public Defender – (309) 888-5235
The Public Defender’s Office will be coordinating services to coincide with Eleventh Judicial Circuit Court Administrative Order 2020-06.  Please call to speak to Public Defender staff as listed above.

State’s Attorney – (309) 888-5400
Since March 16, 2020, the McLean County State’s Attorney’s Office has been coordinating services to coincide with Eleventh Judicial Circuit Court Administrative Order 2020-06. The Office remains available to assist with all essential services. All individuals are encouraged to review Administrative Order 2020-06 or contact the State’s Attorney’s Office by telephone in an effort to promote social distancing and reduce as much traffic to the Law & Justice Center as possible.

Circuit Court – (309) 434-6650
The McLean County Circuit Court is conducting hearings on all cases pursuant to the IL Supreme Court order of May 26, 2020. Some cases are being scheduled for video or virtual hearings. Persons should review the information on the McLean County Circuit Clerk’s website for scheduling information for their specific case.

Court Services Probation – (309) 888-5360
McLean County Adult and Juvenile Probation departments have resumed more in-person client contact while following CDC guidelines regarding the use of face coverings and social distancing.  To limit the number of people in the office we are still asking for clients to report alone for your appointments when possible.  Officers have begun scheduling appointments with clients so feel free to call the office with questions and/or concerns.

McLean County Detention Facility
View the Sheriff’s website for information.

Coroner – (309) 888-5210
The McLean County Coroner’s Office is closed to the public. If you need to enter the office, please call ahead for direction.


Veterans Assistance Commission Office (309) 888-5140
The Office is now open to the public. We will be open normal hours from 8:30 a.m. to 4:30 p.m. Monday through Thursday and 8:00 a.m. to 4:00 p.m. on Friday. While the office will permit entry by the Public, social distancing and the use of masks or face coverings will still apply. VAC Van rides to the Peoria Clinic will be limited to Monday, Tuesday, and Friday. Face masks will be required. In order to observe social distancing, rides will be limited to two Veterans plus the driver with distancing handled by restrictions by row of seats in the Van.

Requests for appointments for financial assistance, van rides to the Peoria VA, general information and copies of military discharges can be made in person at the VAC Office or can be handled over the phone. The phone number is 309-888-5140. Specific instructions on how appointments and other activities will be handled will be provided when the Veteran calls the office.

Mental Health – Triage and FUSE
The McLean County Triage Center remains open to the public from 24-hours per day from Thursdays at 6:00 a.m. to Tuesdays at 6:00 a.m., though precautions continue to be for 10 or fewer individuals in one space. Individuals may be referred elsewhere if the Center is at capacity.  Individuals are asked to wear a mask and only present to the Triage Center if they are fever and symptom-free.

The McLean County FUSE Program continues to serve existing participants remotely and within the community, with limited in-office visits by appointment only.  The office is closed to the general public at this time, but can be reached via phone at 309-888-5700 for an appointment.  No new outreach is being done at this time.

Health Department – (309) 888-5450
WIC services will be provided via curbside, please call (309) 888-5457 or (309) 888-5391 prior to coming to clinic for instructions regarding coupon pick up.

Dental services are limited to pain control services only, call (309) 888-5479 for an appointment.

Immunization appointments are limited to children through the age of 1 year, call (309) 888-5455 to schedule the appointment and you will be given detailed instructions.

Birth and death certificates will be mailed, effective March 20, 2020. If there is an immediate need for a death certificate, please call 309-888-5451 and set up an appointment.

If there is an immediate need for a birth certificate, please call (309) 888-5450.

The Environmental Health Office remains open, please call (309) 888-5482.

Children’s Advocacy Center/CASA – (309) 888-5854
The Children’s Advocacy Center will continue to provide essential services, please call (309) 888-5854 and leave a detailed message.


Highway – (309) 663-9445
The Highway Department is closed to the public, but will be available for call outs by reporting any emergency needs to Ben Kahle, 309-530-1938. Please call to see if service can be provided over the phone or if scheduling is necessary.

Animal Control – (309) 888-5060
Animal Control Office is closed to the public. Please call to schedule an appointment to retrieve your animal, adoptions/transfers or for emergency services, as needed.

Nursing Home – (309) 888-5380
The McLean County Nursing Home is closed to the public.  View the Nursing Home’s website for more information.

Juvenile Detention Center – (309) 888-5550
The Juvenile Detention Center is closed to the public.  View the Juvenile Detention Center’s website for more information.

Metro Communications - 911
MetCom Building is closed to the public, but dispatch services will continue as usual.

COMLARA Park – (309) 434-6770
The majority of COMLARA Park is now open to the public.  Please visit the Parks and Recreation site for more details.

McLean County History Museum – (309) 827-0428
The museum is closed to the public.